Monday 26 July 2010

Generations, Social and Enterprise: adopt vs adapt

[Never mind the Dutch text please, it's the only picture I could find apt enough]

Today I read the words adopt, social and enterprise and tweeted:
You can't adopt Social to the Enterprise, you have to adapt the Enterprise to Social
That led to a small storm of ReTweets by various other people; apparently I wasn't the only one thinking this

Sunday 18 July 2010

sCRM, the M:M Customer Crush?


In my last post I dove into Social CRM tools and what they do, or enable companies to do. It didn't strike me until later that there actually is a real danger in executing Social CRM: it destroys relationships we currently are used to - in our company.

Friday 16 July 2010

Social (hiccup) CRM tools

In the past few days there has been quite some fuss about Social CRM, to which my post did contribute a bit I guess. As always, tweets were exchanged as a result and there was some destruction but also a lot of construction

First, some disclosure: as an Enterprise Integration Architect and a linguist I believe in natural diversity and detest the idea of one-size-fits-all. The only one-size-fits-all is real, physical death - and even that gets dealt in tailormade portions.

Wednesday 14 July 2010

Attribution: a lost art?

With thanks to Sameer Patel, on whose tweet I based this title. And with thanks to Creative Commons of course for using their newest Attribution icon

Attribution seems to be turning into a lost art form, at least in my social web

First, I totally agree. I answered

The New Polymath Booktour - Amsterdam

Amsterdam event 13:00 - 13:45, 21st July 2010, Capgemini, Amsterdam, Hoogoorddreef 15

Featured Speaker: Vinnie Mirchandani, author of the recently published book, The New Polymath. And a raffle of a few copies of the book.
Update July 30th 14:07 CET: below a picture of Vinnie giving his tailormade presentation (Outsourcing in an age of AND not OR) at Capgemini Amsterdam
The Book

Thursday 8 July 2010

ReTweet relativity

One of the tools I made recently is my own Search tool that I use to make hashtag Tweet Collections. Its output is HTML but it's also valid XML (just change the extension), but the real beauty of it is that every tweet has a timestamp, including seconds - so I can tell which tweets can be human, and which must be automated


Tuesday 6 July 2010

The Social Sh*tpile: Social Everything

Social CRM: pleonasm or tautology?
Every now and then wikipedia fails me, and this is such a moment.
In ancient Greek pleon comes from pleioon, meaning more: you are actually saying more than need be, overstating it. Dark night, green grass, bright light, etcetera. That's what a pleonasm is and does: adding redundancy, exageration
In ancient Greek to autos logos means the same word: you are using words that mean the same. I'm ticked off and angry, happy and delighted, dazed and confused. That's what a tautology does: it repeats the same word, synonyms

Enters Social CRM

Friday 2 July 2010

Growth flows naturally from the inside

In a tweet conversation with Erik Roscam Abbing today I was proverbially struck by lightning: (read from bottom to top)